Shopping Information What Shipping Methods Are Available? Our shipping algorithm will determine and provide the fastest, most cost-effective, and most reliable carrier for each shipment based on these factors: where it’s fulfilled, where it’s shipping, the selected shipping method, and the shipping speeds and prices of our carriers. How Long Will It Take To Get My Package? All orders leave our facility within 1-4 business days. At checkout, choose the shipment method of your choice. US Orders: 1. USPS First class mail (2-5 business days) – *This option will only appear if your order weighs under one pound. 2. USPS Priority Mail (2-3 business days) 3. USPS Express mail (Guaranteed in 2 business days, 1 business day in most cases) International and Canadian Orders: 1. USPS First class mail (14-30 business days) *This option will only appear if your order weighs under four pounds. 2. USPS Priority mail (6-21 business days) 3. USPS Express Mail (5-10 business days) *All international packages may be processed through customs regulations which may cause a slight delay with processing times. Do You Ship Internationally? Yes. Customs Duties and Taxes: Your local government may impose import duties and / or VAT (Value Added Taxes) on shipments from outside your country. You are responsible for paying any taxes, duties and / or customs fees charged by your government. Customs Value: We are required by law to declare an accurate commercial value on all non-US shipments. Pricing and Billing What currency type are prices? All prices shown are in US dollars. What Payment Methods Are Accepted? We accept major credit cards, Google Pay, PayPal or Amazon Pay. What If My Payment Method Is Declined? If your payment does not successfully process or if it is declined when trying to complete your purchase, you will have an opportunity to enter a new card number or alternative form of payment prior to completing your purchase. Orders and Returns What Is The Policy For Shipping or Returns? Returns are only allowed for misprinted, incorrect, or defective items. We do not offer refunds, exchanges, or any other exceptions. Please contact us within 7 days of delivery. Please see the Shipping Policy and Return Policy How Do I Track My Order? All tracking numbers can be found in the shipping notification emails we send. Note that international shipment tracking may take up to a few days to display any updates.

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Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.